Submitted By: Jennifer Pozzuolo

Job Title: Repair & Service Parts Planner

Job Description: Execute planning and administration of processes required to provide material for service support and insure that service demands are fulfilled as scheduled. Coordinate with associates globally to manage service supply chain concerns. Apply knowledge of planning, return & rework flow, bill of materials, MRP, production planning, and inventory control systems and processes.

ESSENTIAL FUNCTIONS:

•  Compile reports and evaluate daily customer orders and shipping performance to provide delivery status and facilitate communication with marketing and distribution teams to insure on time delivery.
• Compile and evaluate reports for service items on order from suppliers. Conduct regular followup to communicate priorities and seek problem resolution.
• Compile reports and administer processes determining Customer Repair’s strategy to exchange or repair units returned by consumers.
• Generate monthly reports detailing service support performance.
• Utilize MRP system to evaluate forecast, demand schedules, and release orders. Perform data maintenance including lead time evaluations and item source detail to insure MRP application integrity.
• Maintain service forecast based upon previous utilization, trend monitoring, and estimated sales & repair volumes to obtain optimal inventory levels for service support.
• Work with Marketing, Warehouse, Customer Repair, and Purchasing to assure on time delivery of service parts and resolve unanticipated demands.
• Ensure that all NOH, Loaner and Planning Bill of Materials are updated in accordance with the latest Engineering Change Orders
• Develop service plans for new products and administer related processes to insure material availability for service support.
• Update and administer service plans to manage component and newly overhauled supply chain requirements in consideration of service support demand and product phase out goals
• Team with Marketing to establish service parts pricing that accurately assesses service costs, ensures customer equity while maintaining profitability
• Team with Product Support and Customer Repair personnel to update spares catalogues by reviewing new products and Maintenance Manuals to identify parts and assemblies which will be required as service parts
• Evaluate Material Disposal Requests to insure that product support obligations are not jeopardized
• Coordinate with Garmin Europe to provide support for service parts
• Monitor and minimize inventory levels in conforming and non-conforming locations. Work with Operations teams to administer processes effecting material acceptance. Team with Marketing and Operations teams to identify rework & sales options and/or scrap opportunities.
• Conduct reviews of excess and idle components to determine service support applicability and disposition options.
• Generate RMA’s and debit memos for material being returned to Garmin facilities
• Coordinate material returns to Garmin Facilities
• Execute production schedules based on material availability and capacity planning functions
• Monitor daily production to ensure product flows at scheduled rates
• Maintain open shop order due dates and ensure proper and timely closure of shop orders
• Review Shop order routings for compliance with actual material flow and process times

OTHER RESPONSIBILITIES: Perform other job-related duties as assigned by Company

Description & Location: Garmin is located in Olathe, KS a suburb of Kansas City.\

Garmin is founded on the principles of innovation, convenience, performance, value, and service. Our co-founders Gary Burrell and Dr. Min Kao, display our innovative products in the lobby of our Olathe, Kansas, world headquarters.

What began as a brainstorming session of a handful of engineers around a card table in 1989 has evolved into a worldwide collaborative effort of thousands of colleagues. Garmin’s goal, as it was then, remains simple: To create navigation and communication devices that can enrich our customers’ lives. Our innovative products span various areas of interest, including automotive, aviation, marine, fitness, outdoor recreation and wireless applications.

A member of Garmin Ltd. (Nasdaq: GRMN), Garmin International exemplifies growth for everyone involved – consumers, employees, investors and retail partners. The secret to our success isn’t even that much of a secret. From the time that the founders focused on selling their first product using GPS (Global Positioning System), Garmin has hired and surrounded itself with creative minds and passionate spirits.

The power of “Vertical Integration”

Garmin is thriving because we take pride in the cooperative environment that stems from vertical integration — we design, manufacture, market and sell our products ourselves. During any given conversation about a product, you’re likely to find engineers, designers, product testers, artists, writers and salespeople sharing their thoughts.

Investing in innovation has been central to Garmin’s success. The original handful of employees in 1989 grew to a work force of 1,000 just 10 years later. That number doubled within four years and eclipsed 4,000 by 2006. In 2007, Garmin’s worldwide work force topped 7,000 and showed little sign of slowing amid expansion in Europe and Asia.

In touch with the world

• We design our products with the customer in mind. Sidestepping the stress of navigation or travel begins with easy-to-use menus, logical options and intuitive features.
• Automotive products help drivers reach their destination effortlessly while getting the most out of the journey
• Marine units supplement detailed charts with essential data
• Aviation technology provides everything pilots need at a glance
• Fitness devices make every step of the workout more efficient.
• Outdoor recreation options are available for hikers, campers and geocachers
• Wireless applications bring the power of GPS to your smart phone

Whether in their rental car or at a retail store, first-time Garmin users quickly realize the wealth of information that can be packed into a compact, portable unit.

The Garmin mindset

We don’t just design and sell products, we embrace the lifestyles. From aviation to marine, automotive to fitness, wireless solutions to outdoor recreation, Garmin employees are in the air, on the water, in the woods, behind the wheel and on the run. And we’re always thinking of ways to adapt and improve. At Garmin, you never know how the next great idea will be born. But you know it’s coming soon.

Desired Skills & Qualifactions: EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Associates Degree or a minimum of 2 years work experience performing a role substantially similar to the essential functions of this job description.
• Must possess a minimum of 1 year experience in material planning or supply chain management experience
• Must possess demonstrated ERP System Query utilization & modification skills
• Proficient computer skills including a demonstrated proficiency using Microsoft Excel and Access utilizing strong data management and manipulation skills
• Must possess demonstrated Manufacturing Resource Planning (MRP)II knowledge
• Must demonstrate proficient understanding of product Structures and Bills of Materials (BOM’s
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment while meeting deadlines
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must be team-oriented, possess a positive attitude and work well with others
• Driven problem solver with proven success in solving difficult problems
• Excellent time management and follow-up skills
• Superior organizational and analytical skills with keen attention to detail and quality

DESIRABLE QUALIFICATIONS:

• Bachelor of Science in Operations Management, Business Administration, or related field
• 3+ years planning experience in an electronics assembly environment
• Oracle ERP System familiarity
• American Production & Inventory Control Society (APICS) certification
• Knowledge of Demand Flow Technology or Continuous Flow Manufacturing theories
• EEO/AA

Contact Information: www.garmin.com/careers

**please apply online directly to the website to be considered**